Informally connect with volunteers as they are arriving or leaving the reception centre.
To provide volunteers an opportunity to “get grounded” with a co-worker who understand the nature of their work prior to leaving from and returning to the centre.
For most staff, volunteering is a rewarding experience. At times, however, volunteers encounter situations that can be heart rendering. Asking volunteers how their day went often brings out theses experiences. Talking helps work through potential problems.
By the volunteer sign-in and sign-out station in the volunteer room.
Salvation Army Disaster Services © Toby Snelgrove, PhD.