Course Outlines

Training Delivery

Peer Support training is offered as a series of modules, for both managers and for peer team members.

  • PTM-01 » Managing Critical Incidents in the Workplace ~ Introduction for Leaders
  • PTM-02 » Developing a Proactive Trauma Management Program Response Capability
  • PTM-03 » Managing Critical Incidents in the Work place ~ Introduction for Intervenors
  • PTM-04 » The Art of Group Debriefing ~ Basic Skills Development (2 days)
  • PTM-05 » Group Debriefing Practice
  • PTM-06 » One-on-One Support~ Basic Skills Development and Practice Level I (2 days)
  • PTM-07 » One-on-One Support~ Skills Development and Practice Level II (2 days)
  • PTM-08 » Responding to Loss in the workplace ~ Death, illness, tragic loss, and downsizing
  • PTM-09 » Advanced Training in Workplace Trauma Intervention.
  • Other Training » Custom in-house training

PTM-01
» Managing Critical Incidents in the Workplace ~ Introduction for Leaders
» (1-day)

When death, serious injury, violence, suicide, and other shocking events occur in the workplace (called critical incidents), employees can be significantly negatively affected. Proactive actions by management and peers can greatly reduce the negative impact and promote rapid recovery. The purpose of this workshop is to introduce participants to the sources and reactions to critical incidents, as well as learn intervention options and direction for policy development for the workplace.

Objectives : By the end of the workshop, participants will be able to:

  • List potential causes of critical incident stress.
  • Describe individual reactions following an incident: psychological, physical, cognitive (thinking) and behavioural.
  • Explain the consequences to the work place.
  • Use a managers and/or debriefings checklist to assist in responding to an incident.
  • List and explain intervention options: natural healing rituals, defusings, debriefings.
  • Describe the role of peer-support.
  • Describe funding sources for interventions services.
  • Be able to distinguish between CIS and long-term disability issues.
  • Be familiar with the process for establishing a Proactive Trauma Management policy and procedure.

Method of Instruction: Mini lectures, small group discussion, case example, interactive exercises, individual written assessment and reflection.

Who Should Attend: Any individual interested in working in the field of traumatology in the work place or other organizational settings: managers, safety officers, coordinators, occupational health staff, union coordinators.

PTM-02
» Developing a Proactive Trauma Management Program Response Capability
» (1-day)
» Prerequisite: PTM-01

Responding to the psychological impacts of death, serious injury, violence, and other shocking events in the work place (called critical incidents), requires policies and procedures similar to those for occupational first aide. The purpose of this workshop is to assist organizations in the design and development of an effective policy and response procedure for critical incidents.

Objectives : By the end of the workshop, participants will be able to:

  • Identify potential critical incidents for each work place.
  • Identify key aspects of an effective PTM program.
  • Identify key personnel to be included in final policy development.
  • Draft initial policy statement.
  • Outline key steps in the response protocol.
  • Define roles of key personnel such as supervisors, managers, health and safety reps, peer-support, etc.
  • Draft initial emergency response protocol for various types of incidents.
  • Create a decision tree regarding the involvement of the WCB Critical Incident Stress Response Program.

Method of Instruction : Mini lectures, small group discussion, case example, interactive exercises, individual written assessment and reflection.

Who Should Attend : Those responsible for human resource management and any individual interested in working in the field of traumatology in the work place or other organizational settings.

PTM-03
» Managing Critical Incidents in the Work place ~ Introduction for Intervenors
» (2-days)

The purpose of this course is to teach core concepts and basic skill used in managing shocking events in the work place. Participants will learn potential causes, symptomatology, psycho-biology of trauma, cognitive-behavioural dynamic, ethical principles of intervention, use of cultural healing ritual, individual and group psycho-educational interventions, incident planning, and triaging.

Objectives : Upon completion of this course, students will be able to:

  • Define stress, traumatic stress, critical incident stress (CIS).
  • Explain the potential impact of experiencing a traumatic incident while in a professional role.
  • Describe the stress response reaction, symptoms of cumulative stress, critical incident stress and post-traumatic stress reaction.
  • List and describe the underlying psychological issues associated with traumatic events.
  • Describe the basic theory of crisis intervention and explain its relationship to acute trauma intervention.
  • List, explain the rationale for and describe the following CIS interventions: in-service defusing, post-service individual and group defusing, individual and group psychological debriefing, demobilization.
  • Explain why trauma may impact individuals differently.
  • Describe the make-up of a debriefing team.
  • Describe the make-up of a CIS management committee.
  • Demonstrate how to triage potential debriefees.
  • Describe the process of preparing for a debriefing.
  • Describe the limits of debriefings and defusings.
  • Describe the ethical and moral consideration with trauma defusing and debriefing.

Method of Instruction: Mini lectures, small group discussion, role-play, case example, interactive exercises, individual written assessment and reflection.

Who Should Attend : Any individual interested in working in the field of traumatology in the work place or other organizational settings.

PTM-04
» The Art of Group Debriefing ~ Basic Skills Development
» (2 day)
» Prerequisite: PTM-03 recommended

The purpose of this course is to develop knowledge and skills of the psychological-educational group debriefing. The course will review various approaches to groups debriefings as applied to the work setting. Special attention will be spent on the contracting stage, narrative facilitation, and non-intrusive leader interventions. This course will be of particular interest to mental heath professionals and peer-co-facilitators who will be conducting formal debriefings, as well as leaders (managers, supervisor, captains, etc. interested in developing informal group defusing skills.

Objectives : By the completion of this course, students will be able to:

  • Define a group psychological debriefing.
  • Describe the differences between defusing, debriefing and large-groups defusing (demobilization);
  • List, describe the purpose and process of, and demonstrate the following steps of a psychological debriefing: Contracting, story (narrative/facts), Impact – thoughts/feelings, Impact – symptoms, education and closure.
  • Explain and demonstrate the affirm-and-reframe intervention.
  • Demonstrate how to manage the following in a debriefing: criticism and blaming, extreme emotional expressions, leaving the group, problem solving, over participation, late arrivals, raising of past trauma incidents, early expression of emotions, missing steps in the debriefing, significant negative emotions, other.
  • Explain the differences between psychotherapy group and a debriefing group.
  • Demonstrate how to conduct a complete simulated debriefing.
  • Describe the role of follow-up post-psychological debriefings.

Method of Instruction : Mini lectures, small group discussion, role-play, case example, interactive exercises, individual written assessments and personal reflection.

Who Should Attend : Mental health professionals (MHP) intending on leading critical incident stress debriefings and non-MHP’s intended on co-facilitating or offering peer support at debriefings; anyone interested in understanding how group debriefings function.

PTM-05
» Group Debriefing Practice
» (2-day)
» Prerequisite: PTM-04

Through this course, participants will have the opportunity to develop their group debriefing skills through practice role-plays. Participants will have opportunity to debrief and be debriefed twice with each group being video taped and supervised by a trained debriefer.

Objectives : By the end of this course, students will be able to:

  • Individually demonstrate how to conduct a debriefing.
  • Describe the issues associated with the various stages of a group debriefing.
  • Describe how to modify the structure and process of a debriefing to deal with various circumstances such as: sudden loss, culpability, direct boss present at debriefing, cultural groups, acutely distressing incident, debriefing delayed over an extended period of time.

Method of Instruction : Mini lectures, small group discussion, role-play.

Who Should Attend : Those wishing to increase their debriefing leadership skills.

PTM-06:
» One-on-One Support ~ Basic Skills Development and Practice
» (2 days)
» this course is also offered as 2 separate one-day modules 6(a) and 6(b).
» Prerequisite: PTM-01 or PTM-03 recommended
» Module 6(a) is a pre-requesite for 6(b).

This course is designed to teach (1) non-mental health professionals emotional first-aide intervention skills, and (2) Mental Health Professionals, the one-one-one debriefing. Participants will review the concepts of crisis intervention, individual peer-interventions (contacting, contracting, narrative facilitation, dealing with distorted thinking, keys to a helping relationship, peer assessment and referral, ethics, and how to deal with difficult problems).

Objectives : By the completion of this course, participants will be able to:

  • Describe the role of the peer intervenor and the mental health professional in pre and post- trauma response.
  • Describe and state the purpose of the one-on-one intervention.
  • Demonstrate how to conduct a one-on-one intervention: hot, warm and cold.
  • State the boundaries of the defuser role and demonstrate how to maintain these boundaries.
  • State the boundaries of the mental health professional distinguishing the difference between counselling and individual debriefing.
  • Review crisis intervention and describe how it relates to the peer intervention and MHP debriefings.
  • Describe and demonstrate how they would close an individual defusing based on the helpee being various states of distress from mild (agitated but completely functional) to severe (acutely distressed and not able to manage one-self).
  • List and demonstrate how they would deal with various problems emanating from peer intervention or MHP debriefing.
  • Review the critical incident stress group process and explain the peer’s role during this intervention.
  • Demonstrate how they would assess the severity of a critical incident in the work place.
  • Identify ethical concerns in the role of peer defuser and mental health debriefer and state how these could be managed.
  • State the limits of confidentiality and how these limits would be broken.

Method of Instruction : Mini lectures, small group discussion, role-play, case example, interactive exercises, individual written assessment and reflection.

Who Should Attend : Non-mental health professionals interested in developing one-on-one interventions skills, and mental health professionals interested in developing their individual debriefings skills.

PTM-07
» One-on-One Support ~ Skills Development and Practice
» Level 2 (2 days)
» Prerequisite: PTM-06

The purpose of this course is to provide peers with an opportunity further develop their helping-relationship skills, to receive feedback from their peer-defusing experience and to continue the development of their interpersonal skills.

Objectives : By the completion of this course, participants will be able to:

  • Describe the steps in a peer-counselling helping relationship.
  • Identify their strengths and areas of improvement as a peer defuser.
  • Describe and demonstrate the four active-listening skills of paraphrase, probing, clarification, and reflection.
  • Practice the peer-support skills.
  • Describe the potential impact of trauma on family members.
  • Describe the role of the peer-defuser in dealing with family issues.
  • State the limitations of the peer-support role.

Method of Instruction : Mini lectures, small group discussion, role-play, case example, interactive exercises, individual written assessment and reflection.

Who Should Attend : Any non-mental health professional working in the field of traumatology in the work place or other organizational settings as a peer defuser wishing to increase their skills.

PTM-08
» Responding to Loss in the workplace: Death, illness, tragic loss, and downsizing
» Level 1 (2 days)
» Prerequisite: PTM-03 recommended

This workshop will review the symptomatology associated with loss, profound loss, the grieving process and outline individual and group that facilitate organizational and individual healing. Participants will also review their own experience with loss and the possible impact that may have on their role as trauma intervenors.

Objectives : By the completion of this course, participants will be able to:

  • List a range of losses both physical and material, and the potential impact they can have on individuals including individuals, property, personal safety and security, professional security and credibility, belief systems.
  • State how the circumstances surrounding the loss and affect the impact of loss.
  • Describe and demonstrate the four active-listening skills of paraphrase, probing, clarification, and reflection.
  • List symptoms of loss and the stages of grief.
  • Identify factors associated with tragic loss and complicated grief.
  • Identify losses in one’s own life and the potential impact that this may have in the role of trauma intervener.
  • Describe a variety of group and individual rituals and structured interventions that contribute to individual and organizational healing.

Method of Instruction : Mini lectures, small group discussion, role-play, case example, interactive exercises, individual written assessment and reflection.

Who Should Attend : Any non-mental health professional working in the field of traumatology in the workplace or other organizational settings as a peer defuser wishing to increase their skills.

PTM-09
» Advanced Training in Workplace Trauma Intervention
» (1 day)
» Prerequisite: Basic training in critical incident stress management – any model

This workshop will assist those training in trauma response to further develop their skills and knowledge in managing shocking events in a variety of workplace settings: schools, offices, banks, construction sites, mills, correctional services, policing, search and rescue, etc.

Topics : Partly baed on the needs of those who register

  • Review of assumptions behind proactive trauma response
  • Circle of impact.
  • Goals of managed interventions
  • Variations to interventions based on population (cultural difference)
  • Intervenor as trauma consultant: Role and skills practice.
  • Review of the group intervention and its variations.
  • Dealing with “burned out” staff.
  • Open forum: problems and concerns of participants.

Method of Instruction : Mini lectures, small group discussion, role-play, case example, interactive exercises, individual written assessment and reflection.

Who Should Attend : Anyone trained and involved in workplace trauma management – counselor, manager, peers, health and safety personnel, etc.

OTHER TRAINING

EASTON-SNELGROVE offers a wide variety of specialized training in peer support and CIS as well as other topics. Please contact our office at 604 921 1216 for further details.

COSTS

  • For established curriculum, training costs are normally $1,800.00 per training day plus expenses. When workshops are conducted in a location requiring travel, a travel day at $1,200.00 may be required.
  • For workshops requiring curriculum development, additional fees will be charged based on the time required for preparation. Such fees will be negotiated on an individual basis.